POSAN Return & Refund Policy
At POSAN, we are dedicated to delivering exceptional timepieces and accessories that reflect our commitment to craftsmanship, precision, and luxury. We recognize that there may be occasions when you wish to return or exchange a product, and our Return & Refund Policy is designed to provide a clear, seamless, and professional process while upholding the high standards of service that define the POSAN experience. Every step of this policy ensures your satisfaction, reinforces trust, and maintains the integrity of our premium products.
Eligibility for Returns
Products are eligible for return within 30 days of delivery, provided they remain in pristine, unused, and unworn condition. All original protective films, tags, and packaging must be intact. Items that have been altered, engraved, personalized, or customized are not eligible for return unless they are demonstrably defective. This policy ensures that returned products maintain the high-quality standard expected by all POSAN customers and can be inspected and restocked efficiently without compromise.
Return Process
To begin a return, please contact our Customer Service team at williamhuang@posan-work.com with your order number, the reason for the return, and any relevant photographs. Our team will provide precise, step-by-step instructions to facilitate a smooth return. All returns must be shipped using a trackable and insured delivery method to guarantee the safety and integrity of the product during transit. POSAN assumes no responsibility for returns lost or damaged in transit due to untracked or uninsured shipments.
Inspection and Approval
Upon receipt of a returned item, our Quality Control team will conduct a thorough inspection to confirm eligibility. This inspection ensures that each product meets the standards for resale and protects the integrity of our luxury offerings. Once approved, refunds will be processed to the original method of payment within 7–10 business days. Please note that original shipping costs are non-refundable and that refunds are contingent on meeting the outlined return criteria.
Exchanges
POSAN offers exchanges for items of equal or greater value, subject to availability. If the desired replacement item exceeds the value of the original purchase, the price difference will be invoiced prior to shipment. Exchanges are handled with the same attention to care as initial purchases, ensuring that all products sent to customers meet our exacting standards of quality and presentation.
Defective or Damaged Items
If your order arrives defective, damaged, or with manufacturing irregularities, please notify us within 48 hours of delivery, including clear photographs of the issue. POSAN will arrange for a replacement or full refund at no additional cost, ensuring that every customer receives a product that reflects our commitment to excellence. Timely reporting allows us to resolve the matter efficiently and maintain the high quality of service our customers expect.
International Returns
For customers ordering from outside their home country, return shipping fees, applicable duties, and taxes are the responsibility of the customer, except in cases of defective, damaged, or incorrect items. POSAN strives to provide clear guidance and support for international returns to minimize inconvenience and ensure that all processes are transparent and fair.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact our Customer Service team at williamhuang@posan-work.com. We are committed to providing professional, prompt, and courteous assistance, ensuring that your experience with POSAN reflects our dedication to luxury, precision, and customer satisfaction.