Order Preparation and Handling

At POSAN, every order is treated as a unique and important event, reflecting our unwavering commitment to excellence and craftsmanship. Once your purchase has been confirmed, our skilled team initiates a meticulous preparation process that encompasses every detail of your timepiece. Each watch undergoes a thorough mechanical inspection to ensure precision and flawless functionality, as well as a careful visual assessment to guarantee aesthetic perfection. Watches are then thoughtfully packaged using high-quality protective materials that shield against impact, vibration, and environmental exposure during transit. This attention to detail ensures that your watch arrives in immaculate condition, embodying the luxury and sophistication that POSAN is known for. Finally, we coordinate secure shipment through our trusted global logistics partners, who share our dedication to safe, timely, and reliable delivery.

Order Processing Timeline

Orders are typically processed within 1–3 business days, excluding weekends and public holidays, though processing times may vary during peak demand periods, limited edition releases, or special promotional events. Even in these circumstances, POSAN maintains a strict standard of care, ensuring that each timepiece is handled with precision and attention to detail. During processing, our team carefully reviews each order, verifies account and shipping information, and conducts final quality checks before dispatch. Our priority is to combine efficiency with uncompromising quality so that every POSAN watch reaches its destination in perfect condition. Customers can rest assured that every step in the preparation and processing phase is designed to maintain the premium experience that defines our brand.

Shipping and Delivery

Shipping durations are determined by your delivery location and the selected shipping method at checkout. Domestic orders typically arrive within 3–7 business days after dispatch, while international shipments generally require 7–14 business days. However, please note that customs processing, local regulatory requirements, and regional logistics variations may occasionally extend delivery times. To minimize delays, POSAN continuously monitors all shipments and maintains communication with logistics partners to provide updates throughout the transit process. Our goal is to ensure that your timepiece reaches you promptly and in perfect condition, regardless of geographic location.

Order Tracking and Accuracy

Once your order has been dispatched, a detailed confirmation email with tracking information will be sent, allowing you to monitor your delivery in real time. Providing an accurate shipping address is crucial, as any errors or incomplete information may result in delays, failed delivery attempts, or returns. POSAN cannot assume responsibility for delays or complications caused by incorrect shipping details. We encourage customers to double-check all information before confirming their order to ensure a smooth and reliable delivery experience.

Customs, Duties, and Import Fees

All applicable customs duties, taxes, and import fees are the responsibility of the recipient and are not included in the product or shipping prices displayed at checkout. These charges vary by country and region, and it is highly recommended to consult your local customs office prior to placing your order. POSAN strives to provide clear guidance on international shipments, but the final responsibility for compliance with local regulations rests with the recipient. Our goal is to ensure that your purchasing experience is transparent and informed, avoiding unexpected charges upon delivery.

Customer Assistance and Support

POSAN is fully committed to ensuring that every timepiece arrives in pristine condition and according to schedule. Should you have any questions regarding your order, shipment status, or special delivery requirements, our dedicated customer care team is available to provide personalized assistance. Please contact us at williamhuang@posan-work.com, and a member of our support staff will respond promptly. We take pride in delivering attentive, professional, and solution-oriented service to ensure that your experience with POSAN is seamless, enjoyable, and reflective of the high standards we uphold in both our products and customer care.