Frequently Asked Questions
How can I maintain my POSAN timepiece?
To ensure your watch remains in excellent condition, we recommend cleaning it regularly with a soft, dry cloth to remove dust, fingerprints, and moisture. Avoid exposing your watch to extreme temperatures, strong magnetic fields, or harsh chemicals such as perfumes and detergents. For water-resistant models, make sure the crown is securely closed before exposure to water, and avoid pressing any buttons while submerged.
How often should I service my watch?
We recommend a complete service every three to five years to maintain optimal performance and longevity. This includes professional cleaning, lubrication, and precision adjustments by an authorized watchmaker. Servicing intervals may vary depending on your watch model, usage, and environmental conditions.
Are POSAN watches water-resistant?
Most of our timepieces offer a specific level of water resistance, indicated in the product description. While they can withstand occasional splashes or brief immersion, we do not advise wearing them in saunas, hot showers, or during deep-water activities unless specifically rated for such conditions.
How can I adjust my watch strap?
POSAN watches come with adjustable straps or bracelets. For leather or rubber straps, the buckle can be easily adjusted at home. For metal bracelets, we recommend having links added or removed by a professional jeweler or watchmaker to ensure a perfect fit.
What is the warranty policy?
All POSAN timepieces are covered by a two-year international warranty from the date of purchase, which covers manufacturing defects in materials and workmanship. The warranty does not cover normal wear and tear, accidental damage, or unauthorized repairs. Please retain your proof of purchase for any warranty claims.
How do I create and manage my POSAN account?
You can create an account during checkout or through the account registration page. Your account allows you to view your order history, track shipments, and manage personal details. You may update your information at any time by logging into your account.
Is my personal information secure?
Yes. POSAN is committed to protecting your privacy and the confidentiality of your personal data. All transactions are secured using encrypted protocols, and we never share your information with third parties without your consent, except when required by law.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout. All payments are processed through trusted payment gateways to ensure your financial information remains protected.
Can I cancel or change my order after it has been placed?
Orders can be modified or canceled within 24 hours of placement, provided they have not yet been shipped. Once an order has been dispatched, it cannot be changed. Please contact our customer care team as soon as possible if you wish to make adjustments.
How do I contact POSAN for further assistance?
Our customer care team is available to assist you with any questions or concerns. You may reach us via email at williamhuang@posan-work.com, and we will respond promptly during business hours.