Frequently Asked Questions (FAQ)

POSAN provides a comprehensive FAQ section to ensure our customers have clear guidance on all aspects of their experience, from product care to orders, shipping, returns, and account management. This expanded section covers all common inquiries to support a seamless luxury watch ownership experience.

How can I maintain my POSAN timepiece?

Proper maintenance is essential for preserving the precision and appearance of your watch. Regularly clean your watch with a soft, lint-free cloth to remove dust, oils, and moisture. Avoid prolonged exposure to extreme heat, direct sunlight, or humidity, as these can affect internal mechanisms and strap durability. Keep your watch away from strong magnetic fields, such as electronics or speakers, to maintain accuracy. When using perfumes, lotions, or cleaning products, allow them to dry before wearing your watch. Water-resistant watches should always have the crown securely closed before any contact with water, and buttons should not be pressed while submerged to avoid compromising the seals.

How often should I service my watch?

For optimal performance, we recommend a full service every three to five years. This service includes disassembly, ultrasonic cleaning, lubrication, replacement of worn components, and recalibration. Servicing frequency can vary based on usage, environmental conditions, and the type of movement. If you notice irregular timekeeping, condensation under the crystal, or difficulty adjusting the crown, schedule a service sooner. Always use authorized service centers to ensure genuine parts and preserve warranty coverage.

Are POSAN watches water-resistant?

Most POSAN watches are designed with a specific level of water resistance. While they can withstand daily activities like handwashing or brief exposure to rain, they are not suitable for saunas, hot showers, or deep-water activities unless explicitly rated for such use. Regularly check water-resistant seals, particularly for watches frequently exposed to water, to ensure ongoing protection. Do not operate crowns or pushers under water unless the model is designed for it.

How can I adjust my watch strap?

POSAN watches feature adjustable straps and bracelets. Leather and rubber straps can usually be adjusted using the buckle, while metal bracelets may require link removal or addition. We strongly advise using a professional jeweler or watchmaker for metal adjustments to avoid scratches or damage and ensure proper fit. A well-fitted strap enhances comfort and prevents accidental movement of the watch on your wrist.

What is the warranty policy?

All POSAN watches come with a two-year international warranty, covering defects in materials and craftsmanship. This warranty does not cover normal wear, accidental damage, or unauthorized repairs. Scratches, strap aging, or battery depletion are not included. Proof of purchase is required for all claims. Warranty services must be performed by authorized centers to maintain validity.

How do I create and manage my POSAN account?

You can create an account during checkout or on the registration page. Your account allows you to track orders, view history, update personal information, and save payment methods. Keeping your account information accurate ensures smooth communication, shipment delivery, and access to exclusive offers. Use strong passwords and secure your login details to protect your account.

Is my personal information secure?

POSAN employs industry-standard encryption and security measures to protect personal data. We never sell or share your information without consent, except as required by law or service providers assisting in order fulfillment. Users are encouraged to update passwords regularly and log out of shared devices to enhance security.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout. All payments are processed through encrypted gateways to protect your financial data. Regional payment options may vary depending on location.

Can I cancel or change my order after it has been placed?

Orders can be modified or canceled within 24 hours of placement if they have not yet shipped. Once dispatched, orders cannot be changed. Contact customer support immediately for urgent modifications. For returns or exchanges after delivery, please refer to the Returns Policy page for detailed instructions.

How do I care for leather, rubber, or metal straps?

Leather should be kept dry, away from direct sunlight, and cleaned with a dry cloth to prevent cracking or discoloration. Rubber straps should be rinsed with water after exposure to sweat or saltwater. Metal bracelets can be cleaned with mild soapy water and a soft brush, then thoroughly dried. Proper care extends the life and appearance of your strap.

What should I do if my watch stops working?

Quartz watches may need a battery replacement, while mechanical watches may require winding. If these steps do not resolve the issue, contact an authorized service center for professional inspection. Avoid opening the case yourself, as this may compromise water resistance and warranty coverage.

How long does shipping take?

Shipping times vary based on destination and shipping method chosen at checkout. Standard shipping typically takes several business days, while expedited options may be available. All shipments include tracking information so you can monitor progress until delivery.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can track your package online using the carrier’s portal. For any issues with tracking or delivery, contact customer support for assistance.

Do you ship internationally?

Yes, POSAN ships to multiple international destinations. Shipping costs, delivery times, and customs regulations vary by country. International customers are responsible for any import duties or taxes.

What is your returns and exchange policy?

POSAN offers returns and exchanges within a specified period after delivery, provided the product is unused, undamaged, and in its original packaging. Personalized or customized items may have separate policies. Please review the Returns Policy page for complete instructions on initiating a return.

How can I verify the authenticity of my POSAN watch?

Each POSAN watch comes with an official certificate of authenticity and a unique serial number. Verify your watch by checking the accompanying documentation or contacting our customer service team. Counterfeit products should be reported immediately.

Do you offer battery replacement services?

Yes, POSAN provides professional battery replacement for quartz watches at authorized service centers. Attempting to replace the battery independently may compromise water resistance or damage the movement.

Can I gift a POSAN watch?

Yes, our website offers gift packaging options. Orders can be sent directly to the recipient with a personalized message. Ensure accurate delivery details when placing the order to avoid delays.

How do I contact POSAN for assistance?

Our dedicated support team can be reached via email at williamhuang@posan-work.com. Include your order number or product details for faster assistance. We strive to respond promptly during business hours.

How can I verify my watch’s movement and precision?

Each POSAN mechanical watch undergoes rigorous testing for accuracy and performance before leaving the factory. If you notice irregular timekeeping, it may be caused by environmental factors, magnetization, or insufficient winding. We recommend sending your watch to an authorized service center for precise calibration. Only certified professionals can maintain the integrity and warranty of your movement.

Can I customize my POSAN watch?

Yes, POSAN offers bespoke services for select models. Customers can choose materials, finishes, dial colors, and strap options. Customization requests should be submitted through our website or by contacting our customer support team. Production timelines may vary depending on the level of personalization, and all custom watches are handled with meticulous attention to detail.

How do I maintain the luster of metal and titanium cases?

Metal and titanium cases should be cleaned with a soft cloth regularly to remove oils and environmental residues. Avoid abrasive cleaners or polishing compounds, as these can damage finishes. Titanium’s natural resistance to corrosion makes it ideal for daily wear, but extreme scratches or impacts should be addressed by an authorized service center.

What are the recommended conditions for storing my POSAN watch?

Store your timepiece in a cool, dry environment, preferably in a watch box or soft pouch. For automatic watches, consider a watch winder to maintain movement activity. Avoid prolonged exposure to direct sunlight, high humidity, or fluctuating temperatures. Proper storage preserves both aesthetics and mechanical performance.

How do I submit a warranty claim?

To submit a claim, retain your proof of purchase and provide detailed information about the issue. Contact our support team via williamhuang@posan-work.com. We will guide you through inspection, repair, or replacement procedures. Only watches serviced by authorized centers remain covered under warranty.

Can I replace or switch straps myself?

POSAN watches are designed with user-friendly, removable straps. While leather or rubber straps can often be replaced at home, metal bracelets should be adjusted or replaced by a professional to ensure fit and prevent damage. Follow manufacturer instructions to avoid compromising water resistance or warranty.

How should I handle exposure to extreme environments?

While POSAN watches are built for durability, avoid prolonged exposure to extreme temperatures, high humidity, or chemical-laden environments. Sudden shocks or vibrations can affect mechanical components. For specialized outdoor activities, select models with reinforced cases or specific environmental ratings.

Do you offer corporate gifting or bulk orders?

Yes, POSAN provides tailored solutions for corporate gifting, special events, and bulk orders. Our team can assist with packaging, branding, and personalized engraving. Lead times vary depending on customization and quantity, and all inquiries should be submitted through official channels to ensure precise handling.

Are POSAN watches compatible with smart accessories?

While our watches are primarily mechanical or quartz, select straps and bracelets may be compatible with standard smart adapters or wearable accessories. Please confirm compatibility before purchasing third-party devices to avoid damage or voiding the warranty.

How do I ensure my watch remains water-resistant over time?

Water resistance can diminish over time due to gasket wear or accidental impacts. We recommend testing water seals annually and before exposure to water-heavy activities. Authorized service centers can replace seals and verify resistance levels to ensure long-term protection.

What should I do if my watch is lost or stolen?

POSAN recommends registering your watch upon purchase with the serial number and proof of purchase. In case of loss or theft, report it to local authorities and retain documentation for insurance purposes. While we cannot replace lost or stolen watches, registered items may be tracked or verified for authenticity if recovered.

Can I receive notifications or updates about my watch’s maintenance?

Yes, POSAN offers optional reminders for servicing, battery replacement, and calibration checks via email if you maintain an active account. These notifications help ensure your timepiece continues to function at peak performance and maintains its aesthetic integrity.

How do I handle scratches or cosmetic damage?

Minor scratches on metal or titanium cases can be polished by authorized centers. Do not attempt aggressive home repairs, as this can void warranty coverage. Leather straps should be conditioned with recommended care products, and any discoloration or wear can be replaced through authorized retailers.

Can POSAN watches be insured?

Yes, high-value POSAN watches can be insured through personal property or specialty watch insurance providers. Retain proof of purchase, photographs, and serial numbers for accurate coverage. Insurance protects against loss, theft, or accidental damage and provides peace of mind for collectors.

How do I recycle or responsibly dispose of my watch?

POSAN encourages environmentally responsible practices. Worn or irreparable watches, batteries, and packaging materials should be disposed of at certified recycling centers. Contact our support team for guidance on local recycling programs and safe disposal methods.